This podcast series is dedicated to understanding the tools and tactics of the leaders within the industry.
In a time of unparalleled change we can learn a huge amount from each other. I hope that in these conversations there will be things you can take away and apply to your own businesses and careers.
You can watch the video on Spotify or you can listen on Apple or Amazon.
The power of process: Charles Robinson on culture, standards, and achieving an 80% completion rate – Estate Agency Leaders Podcast with Ian Preston
This episode features an in-depth conversation with Charles Robinson, Chairman of Jones Robinson, exploring the power of rigid structure, discipline, and core values in scaling a highly successful estate agency. Robinson shares insights from his 40-year career, detailing how a strict adherence to operational standards and a commitment to measuring behaviours rather than just results has enabled his team to achieve an industry-leading 80% completion rate. The discussion covers practical management strategies, from implementing a unique commission scheme based on net instructions to maintaining sacrosanct diary periods for proactive client communication. Additionally, Robinson discusses his approach to succession planning with a young leadership team, the transition to digital workflows through Greenhouse OS, and navigating the opportunities presented by the Renters' Rights Act.
- The power of process: Charles Robinson on culture, standards, and achieving an 80% completion rate
- The Future of Lettings: Spencer Lawrence on Navigating the Renters' Rights Act
- David Powell: Purpose, profit, and property, inside the 80 year legacy of Andrews
- 28 seconds to success with Luke Somerset: How AI and speed are transforming the modern agency
- Winning together: How the COO of Zoopla, Richard Hayes, evolved his leadership style